St.Gallen Operational Excellence and Quality Metrics Conference 2019

We are the leading research institution in the field of Operational Excellence (OPEX) in the pharmaceutical industry and conducting research as well as industry projects for more than 13 years. Today, our benchmarking database consists of more than 375 manufacturing sites from over 124 different pharmaceutical companies, thus representing the largest independent OPEX benchmarking database in the pharmaceutical industry – worldwide. Our activities also include OPEX assessments on site and network level, identification of site complexity, OPEX workshops and training as well as process mapping and analyses of as-is processes and derivation of improvement potential.

We want to pursue our global exchange platform in 2019 and thus we are going to organize further events in Dublin (Ireland), Singapore, Beijing (China), tbd (USA) and tbd (Europe). These will be organized as 1-day* meetings with presentations of Prof. Dr. Thomas Friedli (editor of four OPEX books and regular speaker at big pharma events) and further pharma leaders as well as workshop sessions about current global challenges faced by the pharmaceutical industry. In order to also have great discussions with and between the participating companies we will share a collection of cases we were dealing with over the past years and also jointly conduct and discuss a case study in detail.

*The event in Singapore is a 2-day event with an extended agenda. Please contact Marten Ritz for further information.

We would be delighted to welcome you at one of our St.Gallen Operational Excellence and Quality Metrics Conference events. We will certainly have several participants from big and small pharmaceutical companies and the exchange will for sure be beneficial for all participants. Below you will find further information regarding the agenda, dates and participation fees, and also the opportunity to register.

If you have any questions please do not hesitate to contact us at any time via phone or mail.

Best regards from Switzerland,

Prof. Dr. Thomas Friedli

University of St.Gallen
Institute of Technology Management
Division of Production Management

Agenda & Participation Mode

Below you can find the agenda of this year's edition of the St.Gallen Operational Excellence and Quality Metrics Conference. In addition, you have three different possibilities to participate. Please find details illustrated below on the right-hand side.



Dublin | 6th February 2019 | 590 EUR per participant | DIT Focas Research Institute, Camden Row, Dublin 8
Singapore | 13th/14th February 2019 | St.Gallen Institute of Management in Asia, 111 Amoy Street #03‐00, Singapore 069931
Beijing | tbd | 590 USD per participant | Center for Pharmaceutical Information and Engineering Research, College of Life Science Building Room 613, PKU, Beijing, P.R.C.
USA | tbd
Dusseldorf | 12th November 2019 | 590 EUR per participant | Steigenberger Parkhotel Düsseldorf, Königsallee 1a, 40212 Dusseldorf, Germany

Participation Mode

Package 1: Standard Conference Participation, 590 USD
Package 2: Conference Package PLUS, 2'590 USD
Package 3: St.Gallen/PDA Conference Package, Price upon request


Invoice Information

I want to pay the invoice with creditcard. 5% surcharge will be added to the invoice due to fees of the credit card payment service provider.

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University of St.Gallen - Institute of Technology Management
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