Growing product commoditization, more complex customer needs and the search for growth areas drive manufacturing companies to extend their product oriented business models with value adding services. During the last 15 years we have gathered extensive knowledge in managing industrial services within the manufacturing context from development of service strategies to optimization of service networks. Until today there is a broad consensus that services are mainly a cost-driver or at most support for the real bussiness, the hardware products. However, services have become an issue of high importance for strategic differentiation. Services are major driver for turnover. Since digitalization has become more and more relevant for service offerings of manufacturing companies we are currently focusing our research especially on smart services which are based on data from the installed base. Service Excellence is a key factor for the company's overall success.
We are always interested to take on current challenges in the service business. If you as a practitioner are facing challenges in your service business, feel free to contact us.