Megatrends such as the internet of things, big data analysis and machine-to-machine communication offer huge potentials for innovative smart services. Across industries services have become an important factor for strategic differentiation and a driver for growing revenue. Smart services that are enabled by data gathered from the installed base in the field have now become the next step in Service Excellence. What are the obstacles for successful smart services and how can they be overcome? How should a portfolio including smart service be designed? This and more is central to our smart service benchmarking. Participate and receive your personal report! Our approach integrates all relevant management aspects and is based on an extensive research. Participating in our benchmarking enables you to compare yourself with successful practice companies and thus it enables you to leverage the hidden potential of your service business.
"The technical solution for smart services is the enabler, but customer satisfaction is key for success."
Dr. Aelxander Grohmann, Manager Aftermarket & Services, Digital Products
Alfred Kärcher GmbH & Co. KG